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Terms and Conditions

Welcome to www.thumpy.nl. These terms govern the use of the Thumpy website at www.thumpy.nl through which items may be purchased from the Thumpy Shop collectively referred to herein as “the Site”.

By (a) accessing, browsing or otherwise using the Site by any means; (b) shopping at www.thumpy.nl; or (c) registering your details with us to receive email or other services you are agreeing to be legally bound by these terms as they may be modified from time to time. These terms and conditions do not affect your statutory rights.

1. About Us

This website is produced, published and managed by Studio E Music Creation, in these Terms & Conditions we are referred to as "Studio E":

Studio E Music Creation
Ctra. de Murcia 104
18183 Huetor Santillan, Granada
Spain
EU VAT ID: ES-E18962266
contact via email: via our contact form.

2. Intellectual property

All content on the Site including without limitation text, graphics, images, audiovisual material, user contributions, trademarks, logos, product details, applications and/or software published or otherwise available on the Site (“the Content”) is the property of Studio E or its licensors and is protected by Spanish and international copyright laws. All rights are hereby reserved.

3. License

Subject to these terms you are granted a limited, temporary, revocable and non-exclusive license to access and use the Site and the Content for your personal, non-commercial use only. This license does not include any collection or use of any product listings, descriptions, images or prices; any derivative use of the Site or the Content. You may not download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the Site or the Content without the prior written consent of Studio E.

4. Pricing of items for sale on the Site

We work hard to ensure our website is up-to-date and accurate. However, if a price error is detected we will either contact you to ask if you wish to cancel your order, or ask if you wish to proceed with it at the correct price, or we will cancel your order and refund your money. Studio E is under no obligation to sell goods at the incorrect price. Prices and promotions will sometimes be specific to our website shop.

5. Tax Charges

VAT (Value-Added Tax) is charged for orders made from within the European Union. VAT will be calculated at check-out. Orders to countries outside the EU and by those with a valid European VAT number are VAT-free.

6. Ordering

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. If you have placed an order for some item which is out of stock, you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

7. Delivery

The delivery address must be the one registered to the credit/debit card being used. The customer can choose between a regular postal service or a registered postal service when placing the order, if available for the specific billing address. Items are usually shipped within 48 hours (of business days). Once a sale has been processed we will email you confirming delivery status.

8. Returns & Refund

We hope that you will be happy with your order from Studio E Online Shop. If any item does not meet with your expectations, please contact with us immediately to discuss the issue. The following conditions must be met to apply for a refund:

  • You must write or email us specifying invoice number and reason for return within 7 working days of delivery.
  • Goods must not have been used and CDs should still be sealed.
  • Any additional products that were included in the box, must also be returned.
  • Packaging must be undamaged and complete.
  • The goods must arrive back to us in the same condition they left us. You may wish to consider insuring the goods.
  • The cost of sending the goods back to us will be at your own expense.

If these conditions are not met, we reserve the right to refuse a refund. Returns incur a restocking charge of 15%. Shipping costs are not applicable for a refund.

9. Complaints

If for any reason you are dissatisfied with your experience using Studio E Online Shop, please write to us via our contact form.

10. Limitation of liability and indemnity

Studio E reserve the right to change any of our offers without giving notice. Studio E shall not be liable for any consequential or incidental damages (including without limitation lost profits or failure to fulfill any duty) or for any other indirect or punitive damages that arise from the use of the Site or the Content.

11. Applicable law

By using the Site and the Content you agree that these Terms are governed by and construed in accordance with the laws of Spain. You also agree that the Spanish Courts shall have exclusive jurisdiction over any dispute which may arise in connection with these Terms or your use of the Site or the Content.